TOUCHING THE CHORD
Some individuals and organizations endear themselves by their verbal and written responses, communications and actions and leave a deep impact on us. It was the year 2003, when my self and my wife were visiting our son and his family in California, USA. Our son made a tour request to the plant of M/S New United Motor Manufacturing Inc. (NUMMI) in Fremont, California. The Tour coordinator Ms. Teresa Marisco confirmed the tour for 3 persons for Aug 27, 2003 at 1000 A .M. She also gave some suggestions like wearing closed toe shoes (optional) and drew our attention to some other requirements like arriving ten minutes earlier, cautioning about traffic, intimating if unable to attend, providing safety glasses and smoking being prohibited etc. But due to some last minute health emergency problem in the family, on Aug 26, 2003 my son made a request to reschedule the visit, as per his e mail dt. Aug 26, 2003. It was nice of the tour coordinator to reschedule our visit on Sept 02, 2003 as per her e mail dt. Aug 29, 2003, but she added one more line “Hope things are better with you and your family.” Her concern for us and our health touched a chord within us and we were overwhelmed by the human touch. She also enquired if the rescheduled tour date was OK for us. When we finally visited the company on Sep 02, 2003 and met the tour coordinator, we found her a very good human being. We thanked her profusely for her expression of concern as also for the excellent tour arrangements, explanations and the coverage, in this world-class quality cars and trucks manufacturing facility. We returned deeply impressed with the entire set-up, the tour, and the question and answer session.