Tag Archives: quality

FASTING & ITS BENEFITS  

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     Our health depends a lot on what we eat & drink, besides several other factors like the ventilation in houses & offices and the quality of air we breathe, amount of sunlight, effect of AC, radiation and quality of water, side effects of medicines and stress in life etc. In effect, everything we put in our body esp. the stomach, affects our health. Stomach is not a dustbin, & therefore we should not put anything & everything into our stomach, both from the point of view of quality & quantity. Diet should be carefully chosen & controlled. While we derive taste, pleasure, energy & health from the food, it also poisons our system. Ayurveda system of medicine is based on the surmise that, diseases are mostly due to inadequate functioning of the stomach, caused due to accumulation of toxic substances in the stomach & if these are removed, diseases are likely to be cured.  Therefore, when our health deteriorates, the line of treatment is from the stomach, mainly by getting rid of its undesirable substances & poisons. In the “Nature cure” system of curing the diseases, one of the tools is “fasting” (short one or a long one). It does not materially affect our normal working, since even small quantity of food is sufficient to keep an individual healthy. So in a way, fasting is a good method to clean our overloaded & food-poisoned system, by allowing the accumulated waste to go out of the system, without any fresh input for some time. Generally for this purpose, fasting for 12 to 72 hours or even more is advised, during which light warm water should be taken. Even as a normal routine, a person should skip food once in a week, once in a month & three times in a year, taking light warm water & fruits during these days.

Fasting should be done with positive attitude, & normal activities including exercises should continue even during fasting. It does not weaken the body by itself, but the fear & anxiety that fasting will weaken the body due to starvation, is likely to affect our system. Many have fasted for long periods from 40 to 90 days even. As a system, curative fasts usually go beyond three days. However, these must be done under the supervision of a trained practitioner, who should first of all remove all the doubts & apprehensions beforehand. Fasting also needs advance preparation, esp. in a diseased condition. One should only take fruit & vegetable diet, low in starch & protein and rich in positive alkaline mineral elements, so as to purify the system sufficiently & then only fasting should be commenced. The fasts could be classified into four types (a) Regular fast with no food, but only sufficient water to quench the thirst (b) Dry fast with no food & no water, which is a powerful method. (c) Seven day fast, with no weakening effect (d) Longer duration fast, with fasting from one to seven or more weeks, as per individual cases.

During fasting, use of fruit juices, which are rich in mineral salts, is necessary for neutralizing & eliminating purposes. These are also rich in vitamins and have antiseptic & toxic qualities. These must not be taken in pure or large quantities, but in diluted condition e.g. juice of one orange mixed in two glasses of water, at room or natural temperature. During fasting, one may face some reactions e.g. excessive gas formation, increase or decrease in temperature, which is not of a serious nature, accumulation of saliva in the mouth and vomiting and offensive odour of perspiration etc. But all these are no cause of any worry. Also any fast must be broken in the right manner. A fast of longer duration requires more care & precaution in breaking. The body organs being inactive for some time have to be trained to return to normal activity gradually. Generally the fast is broken on the first day, by some mild fruit juice e.g. orange, lemon or lime etc., with the quantity being limited to juice of say one orange at a time. This undiluted fruit juice should be gradually increased, followed by fruit diet, then raw vegetables & salads, and later on, the regular vegetarian diet. There is another aspect associated with fasting viz. achieving discipline within ourselves.  It involves nurturing positive feelings in our minds, to have the attributes of an ideal human being, so that we do not listen, speak, hear or even think ill about any other person. Some call it the process of self-purification. It makes positive impact on our life, as it fosters clear thinking by sobering of our minds, develops self-restraint & patience, and develops tenacity when faced with adverse situations in life, develops moral strength and checks undesirable tendencies. After the fasting period is over, normally we emerge as a better human being.

                                                            ————vijaiksharma

 

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THAT’S IS HOW YOU LOSE THE CUSTOMERS

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Customer is said to be the King. If he is not satisfied in any way, he may not visit your shop or patronize your product and create & spread a bad image by word of mouth. Normally customers go to the nearest or nearby shops for purchases. The customers who are nearby may patronize your business. Therefore, automatically one loses several but not all customers, living in far off places. Generally, it has been experienced that locating some particular item(s) and billing of the items, take a lot of time in the malls. Also, some billing counters are kept closed as per requirement, some are closed in between, when people are even waiting in the queue. So a person wanting to purchase 1 or 2 items feels discouraged to go to a mall. He prefers to go to an owner managed small shop for quick disposal. The malls do not have personal touch. They do not recognize their loyal customers by face. A small shop owner welcomes his customers with a smile and sometimes there is a friendly chat even. Therefore, malls may lose such sensitive customers. Customers want honest dealings only & no cheating at all. But in some shops, to avoid financial loss to the owners, some old items are got repacked & sold out, & thus the safety of the customers is thrown to the winds. Some products do not even carry expiry dates. Sometimes a customer is not told about the product expiry date and he gets totally misled. When there is carelessness in dealings, the PDC’s are not honoured & the customers are taken for a ride (when a customer has to visit several times to collect the item), the customers will not go to such shops in future. The businessmen sometimes forget that they can earn more by ensuring periodic visits of the customers & not by just one first visit only. The vegetables & fruits are daily use items, for which the Customers will go to those shops only, which supply quality goods & are easily approachable. When a vendor comes in the lane of the house & his quality and dealings are good, he will get customers. Far off places will not be patronized. 

      A business which forces customers to visit again, as per the desire of the shop owner, will lose the customers. Some businessmen may give some small discounts for future visits, with no obvious major advantages to the customers, thinking that these will make them come again. But the matter is not so simple. There are many factors which determine such repeat visits of the customers. Many times knowingly and sometimes unknowingly, small quantity of poor quality product is mixed or given alongside, without customer’s knowledge. When it is found after reaching home, neither the product is exchanged nor the mistake is acknowledged. This leads to loss of customers. I purchased a tube from a medical shop and next day I wanted to return it and buy something else in exchange. The shop keeper refused and said that I might have taken out some medicine from inside the tube, as the tube is made of plastic. As a matter of fact I had not done so & had no intentions of doing anything like that. From then on, I do not go to his shop at all. I will go without the medicine rather than go to his shop. There is one grocery shop, which charges exactly the MRP amount printed on the product, though almost all others give some rebate to the customers, which may be around 5 %. While not agreeing for any amount of rebate, he told me in an arrogant manner to take the item or leave it. I have stopped going there too. Even for some normal quality products, when a customer wants to exchange to some other piece of the same product or some other product, somewhere it is not allowed or there are stringent and difficult rules and timings or the customer is made to wait for a long time for getting attention, causing inconvenience to him. In such cases also, the business loses the customers.

                                                    …………….……vijaiksharma

 

 

 

 

SOME THOUGHTS ABOUT CONSULTANCY

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It is not necessary that any one will be successful in any field and at any time, since success depends on several factors. This is equally applicable to the field of consultancy. One person after his retirement offered consultancy services, based on his experience, in the city where he had settled down. But there were no takers, due to inadequate contacts in the new station, the expertise being general in nature and not being much relevant and special for the industries & organizations in the area. On the other hand, another person offered consultancy services in the same station, from where he retired and he was comparably better placed in the field. Also when the consultant is new and young, there is an impression that he has very little experience and thus he does not command much respect in this field. Networking is generally found to be very useful in such cases. It does not mean that consultancy does not have success. Working in a group, preferably with experienced persons, helps a lot in getting not only success but tremendous success. This means that a lot depends on the way we handle the situations, manage the tasks and the people. If quality and timely completion of works and good human relations are maintained, success should not be far away.
A Consultant is a person who is an expert, having wide knowledge in a particular field, who is used to help in solving a problem. In this manner, a person or business can get access to higher levels of expertise. There are several types of consultants, wide areas of consultancy and various methods of their working. A Consultant may work on temporary basis for multiple and changing clients, charging each case on its merits and work involved or work in an organization but also be available for consultation by other organizations. The consultant may work from his own office or be at the site of the client and their process of hiring and the modes of payments may also be different. Consultancy as a profession has its positive & negative points. In any field, a person should have relevant knowledge & experience, before he can offer consultancy services. A young entrant to this field should have formal training in class room and on-the-job, besides experience in practical applications. A lot however depends on the knowledge, experience, ability, handling, performance and relationships of the individual consultant. Also the results may vary from one organization to another. Thus there is uncertainty & variation of work-load from time to time. Work will come only when good results are achieved for the clients. The consultant has therefore, to work very hard, get results, continue to update his knowledge & develop new & useful services for the clients. Also it is possible that after completion of the assignment by the consultant, there may be failure or flaw in the results. This may be due to wrong advice/actions by the consultant or incorrect implementation/actions by the client. These cases should be examined properly & all concerned must learn from such instances, for taking corrective measures for future.

vijaiksharma

AN ATTITUDE OF HONEST SATISFACTION

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Many people are observed to be going after money, whether small or big. But there are exceptions. Recently I came across such a case. Jaipur city has a general tradition of decorating the markets, providing gates and colourful lighting all around on buildings, monuments, gates and shops etc during Diwali festival for about 5 days. A large number of persons, both locals and tourists enjoy these decorative lighting arrangements, along with their purchasing work, if any. However, there are restrictions for plying and parking of both 2 and 4 wheelers during this period. We live in a colony far away from the city centre. One of these days we reached the city centre with a view to see these decorative lighting arrangements. Since the distance to be covered for this purpose was long enough, walking was difficult. So we tried to hire a rickshaw. We settled with one rickshaw and he took us along. He was a very good, pleasing and talkative person. On his own, he showed the photographs of some of the big decorated gates, on his mobile, taken in the late night hours. He was flexible enough to agree to our requests to make changes in the routes, stop any where for some time for a closer view, wait and adjust for a better view. His actions were as if he was doing for his own benefit, but he was doing it for us. He also narrated to us the views of the common man, about the quality of this lighting, which we do not come to know otherwise. Finally at the end of the travel, we thanked him as his attitude was very positive and pleasant. We offered him some additional amount in appreciation, which we may call as tip, but he politely refused to accept it. He appeared to be satisfied with his hard earned money and wanted nothing more than that. We were wondering about the greed of many other persons to get richer and richer somehow or the other, by right means or wrong means, in contrast to this person, who was gleefully satisfied with his small but rightful earnings.

                                                                                                                                          Vijaiksharma

LOSS OF TRUST DURING PUBLICATIONS

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Building up trust takes years, but breaking it is instantaneous. Also once broken, it is very difficult to mend it and even if it is restored, original condition can’t be brought back again. As a freelance writer, I have been writing for several journals and other publications. I visited one organization (let us call it A), which wanted me to review their books. I reviewed three of their books and these were edited, published and also paid for. When I visited them again for continuation and enlargement of the scope of work and association, I was given four books for writing their reviews. I was also requested to review their books in pre-publication stage. I agreed to all of their proposals. But for reasons not known to me, my reviews of these four books sent to them were later neither acknowledged nor published. My reminders were not replied, except at one stage when it was stated that the scripts are under consideration. My reviews of these four books were never published. The books for pre-publication review were never received by me. There was no communication from them about the quality of the reviews, in case they had any reservations. Per force I stopped all dealings with them, due to the breach of trust. Their marketing department went on sending reminders one after another requesting me to subscribe to their journal on an annual basis. I did not respond to any of their letters. Their letters kept on coming for almost three years, including one letter from their Chief executive, but I did not budge an inch. One of the published books of another organization (called B) was reviewed by me and then posted on a web site. When intimated by me, instead of appreciating, I was questioned as to how I had reviewed their book, without their permission. I explained to them that no such permission is needed. Later, on their own, they requested me to review one of their books and get it published in an appropriate journal, which I did. The review was published in a journal of repute and I also arranged for them, a complimentary copy of the particular issue wherein this book-review was published. They seemed to be satisfied. Neither this publisher made any payment nor did I request for the same. Then they wanted me to review several of their books, but were unwilling to make any payment. So I regretted to review their books. Till date I have not reviewed any more of their books. I was writing for another journal (called C), which had suggested and agreed to my writing thematic articles for them. Two of such articles written by me were published by them and copies of these particular issues were received by me. The third article was also approved already but was not being published for a long time. Several of my reminder e mails were not being replied at all, for reasons not known to me. After a long time, it was finally published but then I stopped all my dealings after that publication. During my writing activities, I have also come across some other publications which did not reasonably respond to writer’s communications/letters, asked postage for return of scripts, did not pay at all, did not meet commitments, took the writer for granted and broke the trust in some way or the other. Such actions definitely hurt any writer.

                                                                                                                                                                               vijaiksharma

TOUCHING THE CHORD

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TOUCHING THE CHORD

Some individuals and organizations endear themselves by their verbal and written responses, communications and actions and leave a deep impact on us. It was the year 2003, when my self and my wife were visiting our son and his family in California, USA. Our son  made a tour request to the plant of M/S New United Motor Manufacturing Inc. (NUMMI) in Fremont, California. The Tour coordinator Ms. Teresa Marisco confirmed the tour for 3 persons for Aug 27, 2003 at 1000 A .M. She also gave some suggestions like wearing closed toe shoes (optional) and drew our attention to some other requirements like   arriving ten minutes earlier, cautioning about traffic,  intimating if unable to attend, providing safety glasses and smoking being prohibited etc. But due to some last minute health emergency problem in the family, on Aug 26, 2003 my son made a request to reschedule the visit, as per his e mail dt. Aug 26, 2003. It was nice of the tour coordinator to reschedule our visit on Sept 02, 2003 as per her e mail dt. Aug 29, 2003, but she added one more line  “Hope things are better with you and your family.” Her concern for us and our health touched a chord within us and we were overwhelmed by the human touch.  She also enquired if the rescheduled tour date was OK for us. When we finally visited the company on Sep 02, 2003 and met the tour coordinator, we found her a very good human being. We thanked her profusely for her expression of concern as also for the excellent tour arrangements, explanations and the coverage, in this world-class quality cars and trucks manufacturing facility. We returned  deeply impressed with the entire set-up, the tour, and the question and answer session.